Thomas Mazloum
Thomas Mazloum is a hospitality executive who has served as chairman of Disney Experiences since March 18, 2026, succeeding Josh D'Amaro when D'Amaro became chief executive of The Walt Disney Company. Immediately before that appointment he was president of the Disneyland Resort, and his career — split between Disney and Crystal Cruises — has centred on hotels, cruise ships and resort operations.[1][2]
Early career and first Disney period
Before Disney, Mazloum built his background in European luxury hospitality, working across high-end hotels in food and beverage, guest services and hotel operations. He began his Disney career in 1998 as a hotel director for Disney Cruise Line, helping to launch the ship Disney Wonder, and later moved shoreside as a general manager for food and beverage and special events at Walt Disney World, working at EPCOT.[3][4]
Crystal Cruises
In 2002 Mazloum left Disney to join Crystal Cruises as senior vice president of hotel operations. He stayed for fifteen years and advanced to chief operating officer of the cruise line, where Disney's own announcement credits him with driving service excellence, reshaping organisational culture and launching new travel ventures. The Crystal years are the middle act of his career — not, as is sometimes assumed, a role he held before first joining Disney.[5]
Return to Disney
Mazloum returned to Disney in 2017 as senior vice president of operations at Walt Disney World Resort, overseeing its 31 resort hotels together with Disney Springs, ESPN Wide World of Sports Complex and transportation operations. In that role he helped lead the reopening of Walt Disney World's resorts after the COVID-19 pandemic closures.[6]
In 2020 he was named president of Disney Signature Experiences, the division covering Disney Cruise Line, Adventures by Disney, Disney Vacation Club and related businesses. There he developed a long-term growth plan that included roughly doubling the size of the Disney Cruise Line fleet by 2031, with new ships and new markets among its elements.[7]
President of Disneyland Resort
In early 2025 Mazloum moved to California as president of the Disneyland Resort, succeeding Ken Potrock. He oversaw the resort's two theme parks, Disneyland Park and Disney California Adventure, its three hotels and the Downtown Disney District — some 36,000 cast members in total — during the resort's 70th anniversary celebration, which began in 2025.[8]
Chairman of Disney Experiences
On March 10, 2026, Disney announced that Mazloum would succeed D'Amaro as chairman of Disney Experiences, with the transition effective March 18, 2026 — the same day D'Amaro succeeded Bob Iger as chief executive of the whole company. Disney Experiences is Disney's largest segment, covering its theme parks, cruise ships, resort hotels, expeditions and adventures, consumer products and Walt Disney Imagineering; in fiscal 2025 it reported about $36 billion in revenue. Jill Estorino, previously president of Disney Parks International, succeeded Mazloum as president of the Disneyland Resort on the same date.[9]
See also
References
- ↑ "Disney Experiences Announces Leadership Changes" — The Walt Disney Company, March 2026
- ↑ "Disney names Disneyland Resort President Thomas Mazloum chair of parks group" — Reuters, March 10, 2026
- ↑ "Disney names Disneyland Resort President Thomas Mazloum chair of parks group" — Reuters, March 10, 2026
- ↑ "Thomas Mazloum promoted to chair Disney Experiences" — Seatrade Cruise
- ↑ "Thomas Mazloum promoted to chair Disney Experiences" — Seatrade Cruise
- ↑ "Disney names Disneyland Resort President Thomas Mazloum chair of parks group" — Reuters, March 10, 2026
- ↑ "Disney Experiences Announces Leadership Changes" — The Walt Disney Company, March 2026
- ↑ "Disney Parks Names New Chair to Replace Josh D'Amaro" — Disney Tourist Blog, March 10, 2026
- ↑ "Disney Experiences Announces Leadership Changes" — The Walt Disney Company, March 2026